Live Chat: Answering Your Queries
Need to speak to one of our experienced customer service consultants directly? Then try our 'Live Chat' tool, designed for you to get expert help with queries on products and further assistance when going through our booking process. With Live Chat you get immediate help, without having to leave your computer. Whether it's a general query or some help making bookings or payments, our service consultants are always ready to help.
How Live Chat Works
Our Live Chat tool is easier than making a telephone call, ensuring an immediate online response from a professional customer service adviser who is on stand-by to answer and help with any queries.
You can find our Live Chat service located on each page after you've received your quote, so we can help you during the booking process.
- Step 1: Click on the Live Chat button found after you request a Travel Insurance, Airport Hotel or Airport Parking quote
- Step 2: Enter your quote details and query in the spaces provided and we'll answer your question within minutes
- Step 3: If you have any other queries, the Live Chat consultant will offer to guide you through the rest of the booking process.
Please note: This service is open between 9am to 5:30pm Monday - Saturday, but you can send us an email through the chat window after hours and we'll reply as soon as possible.
Whether you have a specific query on the benefits of your travel insurance policy, or you'd like to know details about the hotel or car park you're booking, our Live Chat consultants should be able to answer all your queries.
Give Us A Rating
To ensure that our service remains efficient, we've incorporated a post-chat survey to enable our visitors to rate our service operators out of five based on their knowledge, responsiveness, professionalism and overall response. We also provide a text box to enable you to leave comments. Your feedback provides us with invaluable information so that we can keep offering top quality service.
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